As an administrative professional you are important, and so is your safety! This eLearning will help you (a) learn a range of prevention behaviors that can keep tense situations from turning into crises and (b) how more effectively manage a situation that has become a crisis and may involve threats to someone’s safety. The key insights in this course relate to:
- Identifying a crisis
- Verbal de-escalation strategies – how to help, and how to manage your own reaction
- Specific stay-safe strategies and considerations during and after a crisis
- There are many opportunities within the course to examine real-life situations and practice applying the information
- Understanding anger – where it comes from and what it looks like
- Tools to help others stay calm and communicate what they need
- Which communication strategies are helpful in tense situations
- Acknowledging individual and cultural differences and how they affect communication
- Understanding how to manage your own emotional responses to hard situations
Upon completing the course, learners will be better prepared to manage their own and other people’s responses to tense situations, helping everyone stay calm and safe. Learners will also be better prepared to respond in a crisis and prevent safety issues from occurring. They also will have a better understanding of what to do when worker safety threats do occur, and what to do after such incidents.
